Ordering is done via our website www.urkraft.fitness. A confirmation of the order will be sent to the specified email within a few minutes. If you do not receive a confirmation, please contact us. To place an order, you must be 18 years old or alternatively have the consent of an adult. Urkraft Fitness AS reserves the right to cancel an order from any customer. All bookings are considered binding. Garbage orders are reported to the police without exception. Our online store logs IP numbers on all orders. If you have placed an order by mistake, you can contact us immediately.

Carefully read the terms and conditions of sale that apply to the sale of products from urkraft.fitness to consumers. Consumer purchases are regulated in the following Norwegian laws. The Consumer Purchases Act, the Right of Withdrawal Act, the Marketing Act, the Personal Data Act, the E-Commerce Act (the E-Commerce Act and the Credit Purchase Act. The terms of sale, together with your order, confirmed through an order confirmation, form the entire contractual basis for the purchase.Urkraft Fitness is responsible for transactions through the website.To shop in our online store, you must be 18 years or older.

When you order, we send an order confirmation. Once you have received this confirmation, the purchase agreement will take effect. We reserve the right to cancel an order. This may be because we do not have the product in stock, or because we have not reserved the money from your credit card. If we have problems with your order, we will contact you. Urkraft Fitness does not enter into agreements with minors (under the age of 18) without the consent of the higher authority. In the event of an error in share status or price, Urkraft Fitness reserves the right to cancel the purchase agreement. All image information is to be considered as illustrations and cannot be guaranteed to reproduce the exact appearance of the product. For questions regarding the importance of Urkraft Fitness's purchase conditions, please contact our customer service by e-mail: contact at urkraft dot fitness

You will send your goods within 3-5 working days after we have received the order. Some products may have a slightly longer delivery time in high season or with a high load. We reserve the right to final sale as well as for any price errors that may arise. On these occasions, Urkraft Fitness will contact you to see how you want to proceed with the order. Make sure to fill in the correct address information, for change of delivery address after the order is registered with Urkraft Fitness, a fee of NOK 250 will be charged. Packages that are not collected within 14 days will be returned to Urkraft Fitness. If this is done, a fee of NOK 666 will be charged for an unknown package. This corresponds to the costs that led to us sending out the package and receiving it in return. Undissolved packages are not covered by the right of withdrawal

After the order is placed online, you will normally receive an email within 24 hours of your order being received. The order is available for collection from our partner warehouse, Direct House AS, between 08.00-16.00 (lunch closed between 11.30-12.30). If you have not received the order within 10 days, the order will be canceled and refunded unless otherwise agreed.

Bring the order number and identification when you pick up the order.

If you have any questions regarding pickup, you can contact us at contact at urkraft dot fitness

Pick-up address: Direct House Oslo AS, Industriveien 2, 1481 Hagan.

All deliveries are insured by Urkraft Fitness. If the package is damaged before opening it, you must notify the place of delivery. Visible defects must be reported directly to the driver or to the postal worker. In such cases, do not redeem the package. If you have already opened the package when you discover the damage, you must contact Urkraft Fitness to change the product, damaged goods will be replaced free of charge by Urkraft Fitness. Hidden defects must be reported to us within 3 business days of delivery. It is important that you return the item within 14 days.

Payment for goods is currently made by credit / debit card, Vipps or bank transfer. When paying by card, Urkraft Fitness has the right to check the validity of the card, that there is coverage for the purchase price and address information to the buyer. When you order, the payment is authorized, but not completed until the goods have been sent. Urkraft Fitness reserves the right to refuse purchases.

According to the law, Urkraft Fitness cannot sell to persons under 18 years of age.

We will not disclose personal information under any circumstances. This also applies to e-mail addresses you provide to us. We only use secure payment methods.

We have different shipping costs, all of which are based on the carrier's price and depend on the item's weight and size. The actual shipping costs are always displayed after you have added the shopping cart. Delivery takes place as letters, packages, home packages or as pallet goods. We realize that shipping is more expensive. We make no money on it, but unfortunately our margins are too low to sponsor any of it. I'm sorry about that.

If a product has been sent incorrectly, Urkraft Fitness is obviously responsible for the return shipment. Urkraft Fitness complies with the provisions of the Right of Withdrawal Act and refers to the Consumer Council and Norwegian law in the event of a dispute.

In the event of circumstances beyond our control, such as changes in legislation, government measures, strikes, blockades, sabotage, war, terrorism, fire, flood, natural disasters or the like, Urkraft Fitness's obligations to fulfill the purchase agreement cease until these circumstances have been resolved. If such a delay takes longer than 2 months, both you and Urkraft Fitness have the right to terminate the contract with immediate effect without any obligation to pay compensation.

For us, it is important that you are happy with the purchase. Therefore, you have a 30-day open purchase (right of withdrawal) from the date you received the goods. You have the right to open the packaging for free and check that the product works. However, you as a consumer are responsible for any reduction in the value of the goods that follows from the handling beyond what is required to determine the product's nature, properties and function. Due to a possible reduction in the value of the product, we recommend that you return the product in the original packaging. Contact us before returning a product. This is to ensure that we receive the information necessary to make a change or a complaint.

You must arrange the return shipping yourself. Make sure to mark the items clearly with your order number so that mishandling is not misunderstood. Your return will be refunded with the same payment method as with the purchase. Once we have received your return and confirmed that no damage has occurred, a refund will be made within 14 days of receiving the return.