Shipping policy

DELIVERY

You will ship your goods within 3-5 working days after we have received your order. Some products may have a slightly longer delivery time during the high season or at high load. We reserve the right to final sale as well as for any price errors that may arise. On these occasions, Urkraft Fitness will contact you to see how you want to proceed with the order. Make sure to fill in the correct address information, for change of delivery address after the order is registered with Urkraft Fitness, a fee of NOK 250 will be charged. Packages that are not collected within 14 days will be returned to Urkraft Fitness. If this is done, a fee for an undisclosed package of NOK 666 will be charged. This corresponds to the costs that led to us sending out the package and receiving it in return. Undissolved packages are not covered by the right of withdrawal

COLLECTION IN STOCK

After the order is placed on the web, you will normally receive an email within 24 hours that your order is on its way. The order is available for collection from our partner warehouse, Direct House AS, between 08.00-16.00 (lunch closed between 11.30-12.30). If you have not received your order within 10 days, the order will be canceled and refunded unless otherwise agreed.

Bring order numbers and identification when you pick up the order.

If you have questions regarding pick-up, you can contact us at kontakt at urkraft dot fitness

Pick-up address: Direct House Oslo AS, Industriveien 2, 1481 Hagan.

TRANSPORT GUARANTEE

All deliveries are insured by Urkraft Fitness. If the package is damaged before opening it, you must notify the place of delivery. Visible defects must be reported directly to the driver or to the post office employee. In such cases, do not redeem the package. If you have already opened the package when you discover the damage, you must contact Urkraft Fitness to change the product, damaged goods will be replaced free of charge by Urkraft Fitness. Hidden defects must be reported to us within 3 business days of delivery. It is important that you return the item within 14 days.

SHIPPING COSTS

We have different shipping costs, all of which are based on the carrier's price and depend on the item's weight and size. The actual shipping costs are always displayed after you have entered the shopping cart. Delivery takes place as letters, packages, home packages or as pallet goods. We realize shipping is pricy. We make no money on it, but sadly, our margins are too low to sponsor any of it. Sorry about that.